PROPERTY PREPARATION
Property Customization
This supplementary service can be tailored according to your level of involvement. At one extreme, clients might find satisfaction in managing the entire interior decoration and landscaping process themselves. In such instances, we are prepared to provide strategic advice regarding necessary and suggested amenities based on our extensive experience. Alternatively, clients might prefer to delegate the complete setup process to us, providing a budget and letting us handle the rest. Regardless of your preference, we can offer a personalized service, aiming to assist our clients in creating Airbnb rentals that captivate potential guests.
Property Photography
After your property has been meticulously staged, professional-photography becomes critical in ensuring your property looks as appealing in its Airbnb listing as it does in person. If you have your own professional photographer or possess the necessary skills to execute this task, splendid! Alternatively, we offer our internal professional photography service as part of the comprehensive package. Our photographers are skilled at capturing the most strategic and attractive images to effectively showcase your property.
PROPERTY LISTING
A compelling listing forms a crucial part of any rental management strategy. This holds especially true for platforms like Airbnb and other short-term rentals where guests typically cannot view the property in person prior to booking. Professional photography has been discussed above, however, curating engaging content that truly accentuates your property's strengths is equally important for your listing. We handle the listing of your property on various platforms, including Airbnb, HomeAway, and VRBO, and manage all corresponding interfaces. You can trust us to market your property effectively, ensuring it remains competitive and draws in quality guests.
2. GUEST MANAGEMENT
Booking & Payment Coordination
Navigating multiple listing platforms can be a complex task without a unified system. As a professional property management company like Altecity, we remove the burden of managing bookings and payments across multiple platforms. We liaise with various listing companies, ensuring accuracy in bookings and payments. In instances where additional costs are incurred by guests for extra services or property damages, we undertake necessary follow-ups to safeguard you from any out-of-pocket expenses.
Guest Screening & Noise Monitoring
Regardless of the rental duration, screening for quality guests is a vital component of our rental management services. Prioritizing the well-being of your property, we conduct comprehensive screenings before guest check-in to ensure respectful treatment of your rentals. In addition, our services include a noise monitoring system for your property, which alerts us if noise levels breach acceptable limits. This preemptive measure allows us to intervene before potential issues emerge, maintaining a harmonious relationship with your neighbors.
PROPERTY LISTING
Check-in/Check-out & Communications: Given that Airbnb and other short-term rentals often serve as hotel alternatives, guests may anticipate comparable service standards. Managing such expectations can be daunting without a dedicated property manager, as owners may be disturbed at inconvenient hours. As a proficient property management company, we leverage our expertise and resources to deliver 24/7 concierge services, catering to even the most demanding guests. We also orchestrate an efficient check-in and check-out process and provide essential local information, allowing you to remain completely hassle-free!
3. PROPERTY MAINTENANCE
Professional Cleaning Services
An advantage of entrusting your property to a professional management company like Altecity is the assurance of cleanliness with each guest check-out. Those who have experienced long-term tenants leaving their property in a less-than-optimal state can appreciate this service. Our management package includes the engagement of professional cleaners to perform detailed cleaning after every check-out. This not only enhances your guests' experience but also preserves your property's overall condition.
Inventory Management
The task of maintaining household inventory is often overlooked by less experienced property managers. We diligently track all household items, ensuring properties are consistently stocked with essentials like toilet paper, paper towels, cleaning supplies, and other necessary items. Our housekeeping services also cover laundry, ensuring guests are provided with clean linens and towels, which we replace when signs of wear and tear appear.
Maintenance and Repair
Every property, regardless of its rental period, is susceptible to maintenance and repair needs. Our services account for regular wear and tear, as well as any damage inflicted by guests. Our team includes in-house handymen to provide expert maintenance and repair services. Should the need arise for specialized skills, we arrange for third-party services. Furthermore, we liaise with guests to recover payment for any damages caused, ensuring you don't bear these expenses.